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What is Tiny Tillia?
What is your return policy?
How long does it take to ship US orders?
How long does it take to ship international orders?
How do you calculate international shipping prices?
What does "WHILE SUPPLIES LAST" mean?
What does it mean if an item is "On Hold?"


What is Tiny Tillia?
Originally sparked by a mother's love for her children, Tiny Tillia by Avon is a world of charming baby products designed to turn everyday routines into special moments for mother and child. The softest cotton babywear. The smartest developmental toys. The most inspired nursery decor. The highest quality bath and body products. An entire Mommy Tillia line to pamper mom. There's even a cast of lovable characters like Dilly Pig and Duncan Dog who are bound to become baby's new BFFs.

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What is your return policy?
You can return any item for any reason within 30 days, and you will be responsible for return shipping (unless I make a mistake). If you want to return an item, follow these steps: 1) Contact me. I won't know about your return unless you tell me. 2) Follow the instructions on the order slip that came in your package. You will be shipping it directly to Tiny Tillia. DELIVERY CONFIRMATION IS REQUIRED. This is to protect both of us from fraud. 3) Once I receive the refund from Tiny Tillia, I will refund the money to you. Please be aware that this can take a few weeks.

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How long does it take to ship US orders?
Most orders within the US will ship within three business days, and then transit time will take 5-7 business days through UPS. The usual amount of time it takes to actually get your package is 5 business days. However, please keep in mind that it may take a day or two longer during high traffic shopping periods.

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How long does it take to ship international orders?
International orders will ship within eight business days. I can't predict transit time, since it varies from country to country and can get held up in customs. Please keep in mind that packages mailed to Canada are notorious for having unpredictable transit times and can sometimes take a long time to get there. If you'd like international tracking, Priority Mail International is required (offers confirmation with customs and insurance on goods); please contact me or go to www.usps.com for pricing (you can pay the difference if the default shipping during checkout doesn't already reflect the upgraded shipping).

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How do you calculate international shipping prices?
I require Priority Mail International shipping for orders over $35. However, I also sell small/light, small/heavy, and bulky items that cost less than $35, and eCRATER's seller functions make it difficult to create a fair shipping calculator. If your shipping prices seem high, email me at ecrateravon@gmail.com and let me know (include your PayPal email and what you'd like to order). Please keep in mind that your shipping quote will include the original $6.50 shipping to ship the items to my house first. I'll send you a PayPal invoice for the total with adjusted shipping. There is no obligation to order; just ignore the invoice if you don't want the items. Also feel free to contact me with any other questions you might have.

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What does "WHILE SUPPLIES LAST" mean?
The item is either in high demand or in low supply, which means there is a possibility that it could sell out suddenly. In the event that it is unavailable when you place your order, your money would either be refunded (PayPal) or not charged and the order canceled (Google Checkout). If you'd like to confirm an item is available before placing your order, email me at ecrateravon@gmail.com.

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What does it mean if an item is "On Hold?"
It means that the item is either no longer available or temporarily out of stock (it will specify which in the listing). If you'd like to be notified if/when it comes back (unlikely for discontinued items), email me at ecrateravon@gmail.com. Quantities will often be limited, so it is first come, first serve.

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Last Updated: 3 Jan 2013 21:35:39 PST home  |  about  |  terms  |  contact
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